At Juni, we live and breathe for our customers, and while we will always strive for you to have a breathtaking experience with us, we appreciate that sometimes we don’t get everything right the first time around.
We take all complaints very seriously and see them as an opportunity to put things right with you and improve our services. We will always strive to make your life as a digital entrepreneur easy and enjoyable.
In case you feel disappointed with our service and want to make a complaint, you can get in touch with us at firstname.lastname@example.org (email), via chat at Juni, or send us a letter to the following address:
Masthamnsgatan 21, 413 28 Gothenburg, Sweden.
When filing a complaint, remember to include:
Juni will make sure:
If you are not satisfied with our resolution, or we failed to provide a final response within 35 business days, you may refer the matter to the Financial Ombudsman Service for an independent third party review of your case. Just remember to do so within six months of receiving our final response.
For further information, you can contact the FOS as follows:
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: +44 0800 023 4567
If you are not satisfied with our resolution, or we failed to provide a final response within 35 business days, you may refer the matter to the Swedish Financial Supervisory Authority.
Address: Brunnsgatan 3, 111 38 Stockholm, Sweden
Telephone number: +46 8 408 980 00
More information about the Swedish Financial Supervisory can be found at https://www.fi.se/sv/