Complaints Policy
At Juni, we live and breathe for our customers, and while we will always strive for you to have a breathtaking experience with us, we appreciate that sometimes we don’t get everything right the first time around.
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If you would like to give us feedback, you can get in touch with us via chat at Juni or if you already have an account with us, please log in at app.juni.co to chat with a Customer Service Executive. Just make sure to include your name and the name of your company.
We take all complaints very seriously and see them as an opportunity to put things right with you and improve our services. We will always strive to make your life as a digital entrepreneur easy and enjoyable.
In case you feel disappointed with our service and want to make a complaint, you can get in touch with us at complaints@juni.co (email), via chat at Juni, or send us a letter to the following address:
Juni Technology,
Masthamnsgatan 21, 413 28 Gothenburg, Sweden.
When filing a complaint, remember to include:
- your full name, email, and the name of your company,
- details of the issue that arose, including screenshots if possible.
Juni will make sure:
- to acknowledge via email that we received your complaint within 2 business days so you know that we are working on a suitable solution.
- to investigate your case properly referring to our Terms & Conditions.
- to send you a final response letter within 15 business days, unless we require more time. In that case, we will inform you about the reasons of the delay and provide a final response letter no later than 35 business days of Juni receiving your complaint.
If you are not satisfied with our resolution, or we failed to provide a final response within 35 business days, you may refer the matter to the Financial Ombudsman Service for an independent third party review of your case. Just remember to do so within six months of receiving our final response.
For further information, you can contact the FOS as follows:
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: +44 0800 023 4567
If you are not satisfied with our resolution, or we failed to provide a final response within 35 business days, you may refer the matter to the Swedish Financial Supervisory Authority.
Address: Brunnsgatan 3, 111 38 Stockholm, Sweden
Telephone number: +46 8 408 980 00
More information about the Swedish Financial Supervisory can be found at https://www.fi.se/sv/
